How can we help?

Your membership is handled by your app store, not inside Giselle. On Android: Google Play → your profile → Payments & subscriptions. On iPhone: Settings → your name → Subscriptions. Cancel at least 24 hours before your period ends to avoid the next charge.

Giselle signs you in with a 6-digit code sent to your email — no password to remember. If the code hasn’t arrived within a minute or two, check your spam folder, then ask for a fresh one from the sign-in screen.

First, check that notifications are on for Giselle in your phone’s settings. On Android 14, also look for “Alarms & reminders” and allow it — that’s what lets her chime at the exact minute. If they’re still quiet, write to us.

All optional, all controlled in your phone’s settings. Your voice is understood on your phone — the audio never leaves it. Location is used for one thing only: your local weather.

Yours to do any time, right in the app: Preferences → Your account → Delete. It purges your data from our servers. If you’d like help, or written confirmation once it’s done, just write to us.